This English translation is for information only; the Turkish text prevails.
This notice explains how your personal data is processed on this site and with your orders, as required by Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK).
Data controller
Your personal data is processed by the following company as data controller:
Company name: Ahmet Faruk ÇOŞĞUN
E-mail: info@kovanindan.com
Phone: 05398683211
Address: our full address is in the “Company” section at the bottom of this page.
Personal data we process
Identity: full name; Turkish ID number for an individual invoice.
Contact: e-mail address and phone number.
Address: delivery address and billing address.
Invoice and order: invoice type, company name, tax office and tax number; the contents, amount and status of the order; order note and gift card message; withdrawal and return requests; bulk order requests and “notify me” sign-ups.
Transaction security: IP address, browser information, transaction dates and records. Your card details never reach our server; you enter your card in PayTR’s payment window.
Marketing consent: your consent to campaign e-mails and the dates it was given and withdrawn.
Cookies: your cookie choice; if you allowed them, the identifiers in analytics and advertising cookies (see the Privacy and Cookie Policy).
How we collect it
We collect your personal data electronically: through the forms on this site (purchase, bulk order, notify me, my orders), from the e-mails and WhatsApp or Instagram messages you send us, and through cookies.
Purposes
To take your order and payment, issue the invoice and deliver the order.
To send order, payment and shipping e-mails.
To answer your withdrawal, return and complaint requests.
To meet our obligations under invoicing, tax and distance contract law, and to answer requests from the authorities.
To send a quote for your bulk order request, and to tell you when the product is back in stock if you asked us to.
To keep the site secure and prevent misuse.
If you consented: to send campaign e-mails and to measure how the site is used and how our ads perform.
Legal grounds
Conclusion and performance of a contract (KVKK Art. 5/2-c): order, payment, delivery, order e-mails, withdrawal and returns, bulk order requests and “notify me” sign-ups.
Legal obligation (Art. 5/2-ç): invoice, tax and distance contract records.
Establishing, exercising or defending a right (Art. 5/2-e): disputes.
Legitimate interest (Art. 5/2-f): site security and preventing misuse.
Explicit consent (Art. 5/1): campaign e-mails (together with consent to commercial electronic messages under Law No. 6563), analytics and advertising cookies, and purchase measurement.
Who we share it with
We share your personal data only for the purposes below and only as far as needed:
PayTR (payment institution, Turkey): your name, e-mail, phone, address, basket and IP address, to take and refund the payment.
Our contracted carrier: the recipient’s name, phone and address, for delivery.
Our accountant: invoice details.
Vercel (hosting and file storage), Neon (database), Resend (sending e-mails): the data the service needs.
Google (Google Analytics 4) and Meta (Meta Pixel and Conversions API): measurement data, only if you consented. For purchase measurement, your e-mail address and phone number go to Meta hashed with SHA-256.
Authorised public authorities: when required by law.
Transfers outside Turkey
The servers of Vercel (which hosts the site), Neon (which runs the database) and Resend (which sends our e-mails) are outside Turkey: Vercel in the USA and Frankfurt (Germany), Neon in Frankfurt (Germany), Resend in Ireland and the USA. If you consented, the measurement data sent to Google and Meta is also processed outside Turkey.
These transfers are made under Article 9 of the KVKK and in line with the conditions it sets.
Orders sent to another address
When you send an order to another address, you give us the recipient’s name, phone number and address. We use these only to deliver the order and share them with the carrier. Please let the recipient know that you shared their details with us for this purpose.
How long we keep it
We keep your personal data for as long as the purpose requires and the law provides; after that we delete, destroy or anonymise it.
Your rights (KVKK Article 11)
Under Article 11 of the KVKK you may apply to us to:
Learn whether your personal data is processed and, if so, request information about it.
Learn the purpose of the processing and whether the data is used for that purpose.
Know the third parties in Turkey or abroad to whom it is transferred.
Ask for it to be corrected if it is incomplete or wrong.
Ask for it to be deleted or destroyed under the conditions of Article 7 of the KVKK.
Ask for the third parties it was transferred to be told about a correction, deletion or destruction.
Object to a result against you that comes solely from automated analysis.
Claim compensation if you suffer damage because of unlawful processing.
How to apply
You can apply in writing (our address is in the “Company” section at the bottom of this page), by registered electronic mail (KEP), with a secure electronic or mobile signature, or by e-mail to info@kovanindan.com from the e-mail address you gave us before and that is in our records.
We answer free of charge within 30 days at the latest; if the request involves an additional cost, the fee set by the Personal Data Protection Board may be charged. If your request is rejected, you find the answer insufficient or we do not answer in time, you may complain to the Board within 30 days of learning the answer and in any case within 60 days of your application.
