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This English translation is for information only; the Turkish text prevails.
This page summarises the right of withdrawal in Article 7 of the Distance Sales Contract; the contract prevails.
You may withdraw within 14 days from the day your order is delivered to you or to the recipient you named, without giving any reason and without paying a penalty. You may also withdraw between placing the order and delivery.
The right of withdrawal cannot be used for products whose packaging, tape or seal has been opened after delivery and whose return is unsuitable for health and hygiene reasons.
Honey is a food product; for example, a jar whose lid or seal has been opened after delivery falls under this exception. For unopened jars your right of withdrawal remains.
Give notice within the 14 days in one of these ways:
Within 10 days of your notice, you send the product back with our contracted carrier ([contracted carrier]). The return shipping cost is paid by the seller, that is, by us. The address is in the “Company” section at the bottom of this page.
Within 14 days from the day your notice reaches us, we refund the full amount you paid to the card you paid with, at once and free of charge. How long it takes to appear on your card account depends on your bank.
