We usually hand your order to the courier within 1–3 business days after your payment is confirmed, and e-mail you the tracking number. Delivery time depends on where you are. For now we ship only within Turkey.
Shipping is free. We cover the shipping cost on every order within Turkey.
Chestnut honey is known for its dark colour, strong aroma and slightly bitter taste.
Crystallisation is a natural property of honey; it does not mean the honey has gone off or that anything has been added to it. Chestnut honey usually crystallises late. To make crystallised honey runny again, stand the closed jar in warm water (no hotter than 40 °C).
Keep the lid tightly closed and store the jar at room temperature in a dry place out of direct sunlight. It does not need to go in the fridge; cold speeds up crystallisation. Do not put a wet spoon in the jar: honey that takes up moisture can ferment.
A geographical indication is an official registration showing that a product owes its characteristics to the region it comes from. In Turkey, geographical indications are registered by the Turkish Patent and Trademark Office (TÜRKPATENT).
Zonguldak Kestane Balı (Zonguldak chestnut honey) is a registered geographical indication: only honey produced in Zonguldak under the conditions of the registration may be sold under this name. We share the geographical indication certificate in the “Why you can trust us” section on the home page.
Yes. We share our honey's laboratory analysis report as a PDF in the “Why you can trust us” section on the home page.
Yes. You can choose gift wrapping when you buy: each jar (850 g) is sent in its own gift box, and you can add a gift card message. The gift wrapping price is shown when you buy.
To send the order to someone else, choose to send it to a different address and enter the recipient's name, phone number and address. No document showing the price goes in the box; the invoice is e-mailed to the person who placed the order. Each order goes to one address, so place a separate order for each gift going to a different address.
You can withdraw from your purchase within 14 days of receiving your order. Because honey is a food product, the right of withdrawal does not apply to jars whose lid or seal has been opened, for health and hygiene reasons.
To apply, use the button on your order page or send us an e-mail. The amount you paid is refunded to the card you paid with within 14 days of your withdrawal notice reaching us. If you withdraw, the return shipping cost is paid by the seller. Details are on the “Returns and withdrawal” page linked at the bottom of the page.
Yes. For corporate gifts and purchases of 5 jars or more, enter the quantity and your contact details in the bulk order form at the bottom of the home page, and we will get back to you with a quote.
